ELDERLY CARE SOLUTION
Rental policies & privacy notice
Understand rental dates, payment review, deposit refunds and data handling.
3 NOV 2026 · 2026-11-03Rental rules & payment
- The website is preparing to open. Browsing and enquiries are available; new orders and payments are closed. Online rentals open after business and real payment details are checked. The rental process below applies after opening.
- Service is local to Malaysia, with delivery in Klang Valley. Eligible postcodes and item-specific delivery fees are determined at checkout. International delivery is unavailable. Self-collection uses an available warehouse or retail store; full addresses appear at checkout and in the order.
- Amounts are in MYR (RM). Select a start date, an offered product plan, whole periods and equipment quantity. The system calculates the return date from the plan day count. A monthly period is exactly 30 days; extra plans use their displayed day count, up to 366 total days. The start date is included and return date excluded. Periods set duration; quantity sets unit count.
- Rental equals the selected per-unit period price times periods times quantity. The deposit is charged once per unit, not for each period. Delivery rates depend on item and postcode, once per order by default; individual rates may be per unit. Self-collection has no delivery fee. Check dates, quantity, rental, deposit and delivery before paying. Later price changes do not rewrite existing order or invoice snapshots.
- Payment uses the company bank transfer or DuitNow QR, with a receipt uploaded at checkout or in the order. Proof is not confirmation of received funds. Admin checks company bank records, amount and stock before confirming a new rental or extension. Out-of-stock bookings and deliveries without an applicable rate cannot proceed. If money was sent but the order cannot be confirmed, contact the company for reconciliation; do not pay twice.
- A new order initially holds stock for 30 minutes. Submitted proof enters a review hold up to 24 hours after its first submission, subject to stock still being available. Resubmission does not reset that deadline. An expired hold requires another stock check and does not mean payment or a refund has been approved. Repair-balance payments do not reserve rental stock.
- Payment proof supports JPEG, PNG or PDF up to 5MB each, with at most five submissions per payment request; contact the company if that limit is reached. Photo evidence supports JPEG, PNG or WebP, 1–3 photos per record, up to 5MB each and 10MB total. Upload clear evidence relevant to this order.
Handover, use, extensions & cancellation
- The company records photos and the actual date for delivery or customer collection. Early handover requires customer agreement and an earlier stock check. It is recorded separately with agreed rental dates and charges unchanged. Ordinary delivery follows the confirmed arrangement. Confirmed same-day urgent delivery is within 4–6 hours from company confirmation of the urgent arrangement; an ordinary same-day order is not automatically urgent.
- Check model, size, weight limits and suitability before booking; ask the company if unsure. Follow equipment instructions and do not modify equipment yourself. Stop using faulty or damaged equipment and contact the company. Illustrations are representative; the supplied model follows confirmed product information. The rental website does not replace a professional medical assessment.
- Request extensions in the order. Return dates change only after payment and stock checks; the original deposit is not charged again. Existing custom-plan orders extend using their original plan days and price, rounding partial periods up. Before handover, cancellation may be requested; the order remains valid until approved and submitted unverified payments must first be reviewed. Cancellation refunds follow verified funds and confirmed arrangements, without automatic bank transfers.
- Contact the company about early returns, overdue rentals, cancellation or other charges. The system does not invent unpublished charges or promise automatic prorated refunds of unused rental fees. Overdue reminders are generated and equipment still in use is not automatically made available to the next customer.
Returns, repairs, deposits & invoices
- Request a return in My rentals, agree the handback arrangement and provide refund bank name, account-holder name and account number. A return request does not itself end actual possession or transfer money. After receipt, the company inspects and selects no issue or issue found. Good units return to stock after inspection; issues are recorded with photos, quantity and unit identification, and affected units are unavailable for rental.
- Internal repair cost and customer charges are separate. Deposit settlement is held while responsibility is under review. Company-responsibility repairs create no customer invoice. Only after Admin confirms customer responsibility, explains the reason and charge and confirms the customer has been informed does the system issue a separate repair invoice in the order. Customers can question an assessment through in-site chat and request review. Photos alone do not automatically determine liability or rewrite the original rental invoice.
- Confirmed repair charges first use unrefunded, unallocated deposit; refunded deposits are never deducted again. Remaining deposit is refunded as confirmed. Excess charges are paid through the order payment action with transferred funds and uploaded proof, then recorded after bank verification. Repair deposit allocation is itemized and cannot be allocated twice by editing other deductions. Issued invoice amounts and descriptions are retained; charge disputes require company review.
- Admin checks bank details and settlement, makes the actual refund through company banking channels, then uploads proof to record completion. The website records refunds and does not transfer bank funds itself. Arrival depends on bank processing; no unconfirmed refund deadline is promised. Late or other deductions require an explained basis and amount and customer notification, without automatically adding unagreed charges.
- Rental and extension invoices are created after payment verification. Repair invoices follow responsibility confirmation and may have an unpaid balance. View them in the order and print or save PDF. Test documents created before opening are not for real transactions. Standard rental invoices are not submitted to LHDN MyInvois and are not validated e-Invoices.
Privacy notice
- We process your submitted name, phone, email, delivery address, rental dates and order information to provide rental services. Google sign-in also provides an identity-service-verified account identifier and email. Payment references, payment/refund proof, refund bank name, account-holder name and number, handover/inspection/repair photos, in-site messages and operational records may also be processed.
- Purposes include identity verification, order and stock management, payment checks, handover and returns, deposit settlement, repairs and disputes, security auditing and order notifications you choose to receive. Missing necessary contact or fulfilment data may prevent completing an order or refund. Order email updates are a separate choice; accepting rental rules does not subscribe you to marketing.
- Data comes from you, your authorized representative, sign-in services and records generated through website use. Submit only information you are authorized to share. Do not upload identity documents, diagnosis reports, patient faces or unrelated health details. Photograph equipment where possible and crop unrelated balances and transactions from payment proof. We do not request online banking passwords, PINs, OTPs or full card security details.
- Customers can view their own orders and evidence/documents released to them. Authorized Admin handles operational data. Refund banking details and private proof have restricted access, and relevant private files are encrypted in storage. Internal company repair costs are not shown to customers. Access controls and encryption do not guarantee that no security incident can occur; protect your account and devices.
- The website uses Sites/Cloudflare cloud hosting, database and file storage, and Supabase and Google identity services. Enabled email uses the configured email delivery provider; email sends only when enabled and opted in, or Admin may send manual WhatsApp updates. Automated WhatsApp notifications are not integrated. Providers may process data outside Malaysia. Data is provided for these services, security, fulfilment and applicable legal needs, and customer data is not sold. The business identity, contact details and provider/cross-border processing disclosures will be completed before formal operations.
- The site uses necessary login/guest cookies and language preferences. Google sign-in enables the same account to access linked data across devices. Guest data is tied to the private session in the current browser; entering an email does not verify an account. Clearing cookies or changing browser or website origin may remove guest access. Do not rely on guest mode to preserve important records long term.
- You may request access, correction, withdrawal of optional notification consent or data deletion through in-site chat. The company verifies identity and explains the outcome. Certain fulfilment, accounting, dispute or legally required records may need to be retained. Data is kept for service and lawful needs, not indefinitely for unrelated purposes. Trial data may be permanently cleared on owner instruction and is not a formal transaction archive.
Contact, notifications & version
- Use in-site chat for questions, complaints or review requests; round-the-clock immediate replies are not promised. Contact the company using the WhatsApp details displayed on this page. Automated WhatsApp notifications are not integrated; Admin may contact customers manually when needed. Emails send only when delivery is enabled and the customer has opted in. Not receiving a notification does not automatically extend a rental.
- Updated 3 November 2026, version 2026-11-03. New orders record the rules version and acceptance time. Updates do not automatically rewrite earlier order dates, prices or documents. Company information is checked and published before orders open. This page does not exclude rights given to customers by applicable law.